Shipping

Thank you for shopping at Creamtopmall ! We appreciate your business and want to ensure a smooth and transparent shipping experience for you. Please read our shipping policy carefully before placing an order.

Order Processing Time:

After you place an order, we require up to 3 days to process and verify the details of your order. During this time, we check the order for accuracy, perform quality control checks, and prepare your items for shipment.

Estimated Delivery Time:

Once your order has been processed, we will ship it within 3 days. Please note that the delivery time may vary based on the shipping destination and other factors. Generally, the shipping company will deliver your parcel within 7-20 days. However, please allow for potential delays due to unforeseen circumstances or accidents. In such cases, delivery may take longer than the estimated time. We will make every effort to notify you in advance if there are any significant delays in shipping.

Returns

We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, you may request a return within 3 days from the date of delivery.

If you wish to return a product due to a change of mind or dislike, you will be responsible for the return shipping costs.

If the product you received is damaged or defective, please contact our customer support team within 7 days of delivery. We will provide assistance and arrange for a return or exchange, at no additional cost to you.

To initiate a return, please contact our customer support team via Email. They will guide you through the return process and provide you with further instructions.

Note: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@creamtopmall.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $35, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We ship worldwide (well, almost) and we provide FREE STANDARD SHIPPING on all orders over $35.

 

---

Shipping & Delivery

FREE SHIPPING ON ORDERS OVER $35 (7-15Days)

STANDARD SHIPPING $4.99  (7-15Days)

DHL $39.99 (3-7Days)

 

---

Address

To ensure that you can receive your package in time, please make sure that you fill in the correct delivery address and contact information! If you find that your order information is incorrect, please contact us at support@ creamtopmall.com with your order number and correct information as soon as possible.

 

---

Packaging

To save the planet and reduce waste, we will try to pack many items in one package if you order multiple items. This may result in a slightly longer processing time, especially for orders of more than 5 items.

 

---

Restrictions

Please note that there are some restrictions that our carriers can't ensure safe delivery. Please double check the nominated shipping address contains specific details such as unit number, street number, building number, etc. 

We are not responsible for any failed delivery attempt caused by the negligent behaviors of customers. For example, providing incorrect delivery information including name, address, zip code, etc.

For certain countries (including U.S. island territories), you may have to go to your local postal office to pick up the package and the delivery time may be longer than suggested above. Thank you for your patience and understanding.

  

---

Customs Duties

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers, especially if you choose Express shipping for your order.

Customers take full liability for all return shipment costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as gifts or list an amount lower than the actual product price.

---

Additional Information

1) Express Shipping is not available for P.O. Boxes /APO/FPO addresses and non-continental Europe (islands and territories affiliated with the aforementioned European countries). Also, you will more likely be charged for customs duties than flat-rate shipping.

2) Shipping Time does not include a 1-5 day processing period required to process your order from the date your order is placed. For pre-order items, the wait will be longer as we cannot guarantee the manufacturer's schedule.

3) If there is any shipping issue with your package, you must contact Customer Support within 90 days after your order was placed.

---

Still Need Help?

If you need additional support, please contact us at support@ creamtopmall.com